We always try to provide the best services possible, but there may be times when you feel this has not happened. If you have any concerns or comments about any aspect of our service, please let us know. Suggestions can be passed directly to staff or posted in the suggestion box in reception.
Should you wish to make a complaint about the practice a leaflet explaining our complaints procedure is available at reception.
Complaints should be addressed to Kerry Blakemore, Locality Manager.
If patients don’t wish to complain direct to the practice then their route in the first instance should be NHS England. If patients are not happy with their response from NHS England then the next step is to contact the Ombudsman. Please see contact details below.
HS England
Email – [email protected] type in the Subject tab “for the attention of the complaints team”
Helpline 0300 311 2233 – Customer Care Centre
NHS Choices for complaints to other NHS organisations
Website www.nhs.uk/nhsengland/complaints
Ombudsman
Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Helpline: 0345 015 4033
Website www.ombudsman.org.uk
Other useful resources
Voiceability: 0300 330 5454
Walsall Manor: Patient Experience and PALS manager 01922 656463/ 01922 656956
