Complaints Procedure

We always try to provide the best services possible, but there may be times when you feel this has not happened. If you have any concerns or comments about any aspect of our service, please let us know. Suggestions can be passed directly to staff or posted in the suggestion box in reception.

Should you wish to make a complaint about the practice a leaflet explaining our complaints procedure is available at reception.

Complaints should be addressed to Kerry Blakemore, Locality Manager.

If patients don’t wish to complain direct to the practice then their route in the first instance should be NHS England.  If patients are not happy with their response from NHS England then the next step is to contact the Ombudsman.  Please see contact details below.

HS England

Email – [email protected] type in the Subject tab “for the attention of the complaints team”
Helpline 0300 311 2233 – Customer Care Centre

NHS Choices for complaints to other NHS organisations



Parliamentary and Health Service Ombudsman
Millbank Tower

Helpline: 0345 015 4033

Other useful resources

Voiceability: 0300 330 5454
Walsall Manor: Patient Experience and PALS manager 01922 65646301922 656956