Signposting to Services

Our reception team will signpost you to other services available to you if we are unable to offer you an appointment at the practice as quickly as you would like

Likewise, the GP isn’t always the best person for you to see, depending on your current health concern(s)

Signposting allows you to receive the right care, from the right person, when you need it

You can refer yourself to any of these services at any time

To search this page press Ctrl+F on your keyboard, or click the 3 dots in your browser and click “Find on page”

Within the practice:

eConsult
Website: broadwaymedicalcentre.webgp.com
If you are struggling to contact the practice, or struggling to get an appointment when you need it, contact the practice online via eConsult.
Using this service you can get help for your medical condition, or administrative help such as sick notes.
This service is for patients ages 18yrs and over.
Please do not submit a request on behalf of a child, especially using incorrect details.
Please do not submit a request to simply book an appointment with the GP or nurse. Please detail your current concerns and we can arrange further appointments or tests as required.
First Contact Physiotherapist
Please book at reception
All soft tissue injuries, sprains, strains or sports injuries (EG: tennis elbow, carpal tunnel syndrome, ankle sprains)
Spinal pain including lower back pain, mid-back pain and neck pain
Spinal-related pain in arms or legs, including nerve symptoms, eg pins and needles or numbness
Arthritis – any joint
The role of First Contact Physiotherapists (FCPs) in Primary Care is to assess patients with soft tissue, muscle and joint pain and to decide on the most appropriate management pathway. FCPs are physiotherapists with expertise in the assessment and management of Musculoskeletal (MSK) conditions.
Our FCPs hold clinics Monday to Friday. Please contact reception for their availability.
First Contact Mental Health
Please book at reception
If you are struggling with your mental health and need to speak to someone, you can book to speak to our first contact mental health practitioner.
Community Pharmacy Minor Ailments Scheme
Please speak to reception, we can refer you directly to a pharmacy in the area for minor ailments
Social Prescriber
Please speak to reception
Looking at how illness affects all parts of your life
Helping you get the support you need with day to day challenges
Providing detailed assessments of what services might be needed
Helping navigate financial & social services support
Patient Representation Group (PRG)
Please see the PRG noticeboard in the waiting area, and speak to reception.

Outside the practice:

Pharmacy First
Website: blackcountryandwestbirmccg.nhs.uk
Address: Local pharmacy (NHS Find a Pharmacy)
What can they help you with? 
Minor ailments and conditions, nappy rash, cold sore, skin problems, sprains and strains, hayfever, bites and stings, dry eyes
NHS 111
Phone: 111
Online: 111.nhs.uk (for people aged 5 and over only)
Video Relay (BSL): signvideo.co.uk
When you think you need A&E, go to NHS 111 first. They’ll help you right away and, if needed, a healthcare professional will call you.
GP Extended Access Hub (Our Net)
Website: walsallpcn.net
Phone: 01922 501999
Based at Pinfold Health Centre and Broadway Medical Practice.
These offer extra bookable GP appointments in the evenings between 6:30pm – 9:00pm, 10:00am – 3:00pm at weekends & 11:00am – 1:30pm on Bank Holidays.
One You Walsall
Website: oneyouwalsall.com
Phone: 01922 440044
Book online: oneyouwalsall.com/book-online/
What can they help you with? 
Weight management, stop smoking, emotional wellbeing
Community Nursing
Website: walsallhealthcare.nhs.uk
Phone: 01922 605752
What can they help you with? 
The service provides nursing care predominantly in patients own homes. Nurses will visit non-housebound patients whose nursing needs indicate it is more appropriate for them to be seen in their own homes.
Minor Eye Conditions Service (MECS)
Website: primaryeyecare.co.uk
Address: Find a practice
What can they help you with?
Red eye or eyelids, dry, gritty or uncomfortable eyes, eye irritation and inflammation, a lot of recent discharge from the eye or watery eye, recently occurring flashes or floaters, painful eye, ingrowing lashes, recent and sudden loss of vision, foreign body in the eye
The service is for people of all ages. Children under 16 years must be accompanied at their appointment by an adult.
Physiotherapy / MSK (Musculoskeletal)
Website: walsallhealthcare.nhs.uk
Phone: 0121 568 4311 or 01922 721172 ext. 6881.
Email: [email protected]
Address: 1st Floor, Darlaston Health Centre, Pinfold Street, Darlaston, Walsall, WS10 8SY
And via a number of other community locations.
What can they help you with? 
Osteoarthritis, joint and muscle pain, back and neck pain, musculoskeletal injury
Mental Health Practitioner / Talking therapies
Website: blackcountryhealthcare.nhs.uk
Phone: 01922 608400
Self-refer online: blackcountryhealthcare.nhs.uk
What can they help you with? 
Depression, anxiety, Post Traumatic Stress Disorder (PTSD), conflict, life changes, grief and loss, relationships
Deaf Psychological Therapy (in BSL)
Website: signhealth.org.uk
Self-refer online: gateway.mayden.co.uk
Text: 07966 976747
Email: [email protected]
Phone: 014 9468 7606
What can they help you with? 
If you want to know more about how you’re feeling, find information about a mental health condition or get support, they can help.
Mental Health Crisis
Website: blackcountryhealthcare.nhs.uk
Phone: 0800 008 6516 (24/7)
Text: 07860 025 281
What can they help you with? 
A mental health crisis is when you feel your mental health is at breaking point, and you need urgent help and support.
Deaf Crisis Text Service (SHOUT)
Website: signhealth.org.uk
Text: DEAF to 85258 (24/7)
What can they help you with? 
A trained crisis volunteer will respond and reflect on what you’ve said. They will invite you to share the information you feel comfortable with.
The volunteer will help you sort through your feelings, supporting you until you feel more calm and safe.
Sexual Health (WISH Clinic)
Website: walsallsexualhealth.co.uk
Phone: 01922 270400
Email: Via their website walsallsexualhealth.co.uk
Address: 36 Navigation St, Walsall WS2 9ED
What can they help you with? 
Sexually Transmitted Infections (STIs), contraception, pregnancy, sexual assault
Specsavers Audiology
Website: specsavers.co.uk
Address: Find a store
What can they help you with? 
Hearing check, hearing aids, earwax removal
Abortion Services
BPAS
Website: bpas.org
Phone: 0345 7304030
Textphone: 0345 365 1450
What can they help you with? 
If you discover that you have a pregnancy that you feel you are unable to continue with, they will be there to support you to make a decision that is right for you.
NUPAS
Website: nupas.co.uk
Phone: 0333 004 6666
Email or live chat: Via their website nupas.co.uk/contact-us
What can they help you with? 
National Unplanned Pregnancy Advisory Service (NUPAS) has been commissioned by the NHS to provide FREE pregnancy advice, counselling and termination of pregnancy services, including pregnancy testing, STI screening and contraception across the North West, Yorkshire, Staffordshire and London. Initial consultation appointments are available 7 days a week. We also provide these services for privately funded clients.
MSI
Website: msichoices.org.uk
Phone: 0345 300 8090
Book online: msichoices.org.uk/book-online
What can they help you with? 
They specialise in abortion treatments, advice and support for clients considering their pregnancy options.
COVID Support
Website: nhs.uk
Phone: 119
Video Relay (BSL): signvideo.co.uk
What can they help you with? 
You can call 119 if you have questions or need help with coronavirus (COVID-19) vaccinations, testing, NHS COVID Pass, and more.
Calls to 119 are free from mobiles and landlines. 119 provides support in 200 languages.
Lines for vaccinations, advice about testing and staying at home are open Monday to Friday from 8am to 8pm (including bank holidays), and on Saturday and Sunday from 8am to 4pm.
Lines for the NHS COVID Pass are open Monday to Friday from 8am to 8pm (including bank holidays), on Saturday from 8am to 4pm and are closed on Sunday.
Continence Team
Website: walsallhealthcare.nhs.uk
Phone: 01922 605752
Email: [email protected]
What can they help you with? 
Community Continence is a nurse-led service offering holistic assessment, advice, treatment and management of bladder, bowel and continence related issues.
Emergency Contraception
Website: nhs.uk
Address:
Local pharmacy (NHS Find a Pharmacy)
WISH Sexual Health Clinic, 36 Navigation St, Walsall WS2 9ED
What can they help you with? 
There are 2 types of emergency contraception:
the emergency contraceptive pill (morning after pill) – there are 2 types, Levonelle or ellaOne
the intrauterine device (IUD), or coil
Travel Vaccinations
Website: nhs.uk
Address:
Some pharmacies (NHS Find a Pharmacy)
Private travel vaccination clinics
What can they help you with? 
If you’re planning to travel outside the UK, you may need to be vaccinated against some of the serious diseases found in other parts of the world.
Adult Social Care (Social Services)
Website: go.walsall.gov.uk
Phone: 0300 555 2922
Textphone: 07919 014 925
Email: [email protected]
Address: Walsall MBC, Adult Social Care, 3rd Floor, Zone 3D, Civic Centre, Darwall Street, Walsall, WS1 1TP
What can they help you with? 
Safeguarding of vulnerable adults and older people
Substance Misuse Service (The Beacon)
Website: changegrowlive.org
Phone: 01922 669840
Email: [email protected]
Address: 30 Station Street, Walsall, WS2 9LZ
What can they help you with? 
They can help you to cut down or stop drinking or taking drugs. They can also give you the advice to help you stay safe and healthy.