Our reception team will signpost you to other services available to you if we are unable to offer you an appointment at the practice as quickly as you would like
Likewise, the GP isn’t always the best person for you to see, depending on your current health concern(s)
Signposting allows you to receive the right care, from the right person, when you need it
You can refer yourself to any of these services at any time
To search this page press Ctrl+F on your keyboard, or click the 3 dots icon (settings) in your browser and click “Find on page”
Within the practice:
| AccuRx (Formerly eConsult) |
| Website: florey.accurx.com/p/M91619 If you are struggling to contact the practice, or struggling to get an appointment when you need it, contact the practice online via AccuRx Patient Triage. Using this service you can get help for your medical condition, or administrative help such as sick notes. Please do not submit a request to simply book an appointment with the GP or nurse. Please detail your current concerns and we can arrange further appointments or tests as required. |
| First Contact Physiotherapist |
| Please book at reception All soft tissue injuries, sprains, strains or sports injuries (EG: tennis elbow, carpal tunnel syndrome, ankle sprains) Spinal pain including lower back pain, mid-back pain and neck pain Spinal-related pain in arms or legs, including nerve symptoms, eg pins and needles or numbness Arthritis – any joint The role of First Contact Physiotherapists (FCPs) in Primary Care is to assess patients with soft tissue, muscle and joint pain and to decide on the most appropriate management pathway. FCPs are physiotherapists with expertise in the assessment and management of Musculoskeletal (MSK) conditions. Our FCPs hold clinics Monday to Friday. Please contact reception for their availability. |
| First Contact Mental Health |
| Please book at reception If you are struggling with your mental health and need to speak to someone, you can book to speak to our first contact mental health practitioner. |
| Community Pharmacy Minor Ailments Scheme |
| Please speak to reception, we can refer you directly to a pharmacy in the area for minor ailments |
| Social Prescriber |
| Please speak to reception Looking at how illness affects all parts of your life Helping you get the support you need with day to day challenges Providing detailed assessments of what services might be needed Helping navigate financial & social services support |
| Patient Representation Group (PRG) |
| Please see the PRG noticeboard in the waiting area, and speak to reception. |
Outside the practice:
| Pharmacy First |
| Website: blackcountryandwestbirmccg.nhs.uk Address: Local pharmacy (NHS Find a Pharmacy) What can they help you with? Minor ailments and conditions, nappy rash, cold sore, skin problems, sprains and strains, hayfever, bites and stings, dry eyes |
| NHS 111 |
| Phone: 111 Online: 111.nhs.uk (for people aged 5 and over only) Video Relay (BSL): signvideo.co.uk When you think you need A&E, go to NHS 111 first. They’ll help you right away and, if needed, a healthcare professional will call you. |
| GP Extended Access Hub (Our Net) |
| Website: walsallpcn.net Phone: 01922 501999 Based at Pinfold Health Centre and Broadway Medical Practice. These offer extra bookable GP appointments in the evenings between 6:30pm – 9:00pm, 10:00am – 3:00pm at weekends & 11:00am – 1:30pm on Bank Holidays. |
| One You Walsall |
| Website: oneyouwalsall.com Phone: 01922 440044 Book online: oneyouwalsall.com/book-online/ What can they help you with? Weight management, stop smoking, emotional wellbeing |
| Community Nursing |
| Website: walsallhealthcare.nhs.uk Phone: 01922 605752 What can they help you with? The service provides nursing care predominantly in patients own homes. Nurses will visit non-housebound patients whose nursing needs indicate it is more appropriate for them to be seen in their own homes. |
| Minor Eye Conditions Service (MECS) |
| Website: primaryeyecare.co.uk Address: Find a practice What can they help you with? Red eye or eyelids, dry, gritty or uncomfortable eyes, eye irritation and inflammation, a lot of recent discharge from the eye or watery eye, recently occurring flashes or floaters, painful eye, ingrowing lashes, recent and sudden loss of vision, foreign body in the eye The service is for people of all ages. Children under 16 years must be accompanied at their appointment by an adult. |
| Physiotherapy / MSK (Musculoskeletal) |
| Website: walsallhealthcare.nhs.uk Phone: 0121 568 4311 or 01922 721172 ext. 6881. Email: [email protected] Address: 1st Floor, Darlaston Health Centre, Pinfold Street, Darlaston, Walsall, WS10 8SY And via a number of other community locations. What can they help you with? Osteoarthritis, joint and muscle pain, back and neck pain, musculoskeletal injury |
| Mental Health Practitioner / Talking therapies |
| Website: blackcountryhealthcare.nhs.uk Phone: 01922 608400 Self-refer online: blackcountryhealthcare.nhs.uk What can they help you with? Depression, anxiety, Post Traumatic Stress Disorder (PTSD), conflict, life changes, grief and loss, relationships Deaf Psychological Therapy (in BSL) Website: signhealth.org.uk Self-refer online: gateway.mayden.co.uk Text: 07966 976747 Email: [email protected] Phone: 014 9468 7606 What can they help you with? If you want to know more about how you’re feeling, find information about a mental health condition or get support, they can help. |
| Mental Health Crisis |
| Website: blackcountryhealthcare.nhs.uk Phone: 0800 008 6516 (24/7) Text: 07860 025 281 What can they help you with? A mental health crisis is when you feel your mental health is at breaking point, and you need urgent help and support. Deaf Crisis Text Service (SHOUT) Website: signhealth.org.uk Text: DEAF to 85258 (24/7) What can they help you with? A trained crisis volunteer will respond and reflect on what you’ve said. They will invite you to share the information you feel comfortable with. The volunteer will help you sort through your feelings, supporting you until you feel more calm and safe. |
| Sexual Health (WISH Clinic) |
| Website: walsallsexualhealth.co.uk Phone: 01922 270400 Email: Via their website walsallsexualhealth.co.uk Address: 36 Navigation St, Walsall WS2 9ED What can they help you with? Sexually Transmitted Infections (STIs), contraception, pregnancy, sexual assault |
| Specsavers Audiology |
| Website: specsavers.co.uk Address: Find a store What can they help you with? Hearing check, hearing aids, earwax removal |
| Abortion Services |
| BPAS Website: bpas.org Phone: 0345 7304030 Textphone: 0345 365 1450 What can they help you with? If you discover that you have a pregnancy that you feel you are unable to continue with, they will be there to support you to make a decision that is right for you. NUPAS Website: nupas.co.uk Phone: 0333 004 6666 Email or live chat: Via their website nupas.co.uk/contact-us What can they help you with? National Unplanned Pregnancy Advisory Service (NUPAS) has been commissioned by the NHS to provide FREE pregnancy advice, counselling and termination of pregnancy services, including pregnancy testing, STI screening and contraception across the North West, Yorkshire, Staffordshire and London. Initial consultation appointments are available 7 days a week. We also provide these services for privately funded clients. MSI Website: msichoices.org.uk Phone: 0345 300 8090 Book online: msichoices.org.uk/book-online What can they help you with? They specialise in abortion treatments, advice and support for clients considering their pregnancy options. |
| COVID Support |
| Website: nhs.uk Phone: 119 Video Relay (BSL): signvideo.co.uk What can they help you with? You can call 119 if you have questions or need help with coronavirus (COVID-19) vaccinations, testing, NHS COVID Pass, and more. Calls to 119 are free from mobiles and landlines. 119 provides support in 200 languages. Lines for vaccinations, advice about testing and staying at home are open Monday to Friday from 8am to 8pm (including bank holidays), and on Saturday and Sunday from 8am to 4pm. Lines for the NHS COVID Pass are open Monday to Friday from 8am to 8pm (including bank holidays), on Saturday from 8am to 4pm and are closed on Sunday. |
| Continence Team |
| Website: walsallhealthcare.nhs.uk Phone: 01922 605752 Email: [email protected] What can they help you with? Community Continence is a nurse-led service offering holistic assessment, advice, treatment and management of bladder, bowel and continence related issues. |
| Emergency Contraception |
| Website: nhs.uk Address: Local pharmacy (NHS Find a Pharmacy) WISH Sexual Health Clinic, 36 Navigation St, Walsall WS2 9ED What can they help you with? There are 2 types of emergency contraception: the emergency contraceptive pill (morning after pill) – there are 2 types, Levonelle or ellaOne the intrauterine device (IUD), or coil |
| Travel Vaccinations |
| Website: nhs.uk Address: Some pharmacies (NHS Find a Pharmacy) Private travel vaccination clinics What can they help you with? If you’re planning to travel outside the UK, you may need to be vaccinated against some of the serious diseases found in other parts of the world. |
| Adult Social Care (Social Services) |
| Website: go.walsall.gov.uk Phone: 0300 555 2922 Textphone: 07919 014 925 Email: [email protected] Address: Walsall MBC, Adult Social Care, 3rd Floor, Zone 3D, Civic Centre, Darwall Street, Walsall, WS1 1TP What can they help you with? Safeguarding of vulnerable adults and older people |
| Substance Misuse Service (The Beacon) |
| Website: changegrowlive.org Phone: 01922 669840 Email: [email protected] Address: 30 Station Street, Walsall, WS2 9LZ What can they help you with? They can help you to cut down or stop drinking or taking drugs. They can also give you the advice to help you stay safe and healthy. |
