Information

Appointment

In many Practices, including our own, patient demand has increased significantly meaning patients have found it difficult to get an appointment with a GP. So, with the help of a new scheme, we’re taking action to put this right.

Our phone lines are open from 8.30am till 1.00pm Mon- Fri and 3.30pm till 6.30 (Mon/Tues/Wed/Fri) Thursday 8.30 – 12.00.

The new system involves changes to how we work and will mean for patients:

Just call on the day at 8.30am that you are available to book an appointment for that day. There is also pre bookable appointments which are available for the following week. Also you can book online, just ask the receptionist for your online access log in details, we will need ID as well.

Telephone consultations

Telephone consultation can be made when available for over the phone consultations, blood results, scan results etc.

Please help us to help you by passing on your correct telephone contact details to the Reception staff and making sure you’re available for the call back from the doctor. The receptionist will also ask for some brief information about the reason for your contact.

Please cooperate wherever able so we can help you as promptly and safely as possible. If your request is not for a doctor, please call mid-morning when the phone lines are often quieter.

Urgent Appointment

If you have an urgent problem that you feel needs to be seen the same day, then please if possible, telephone in advance for an appointment rather than just turn up at the start of surgery. If the surgeries are fully booked, we may be able to give you a time either before or at the end of surgery or offer you a telephone consultation, to avoid you having a long wait.

You can book to see a particular GP, though you may have to wait longer.

Obtain A Home Visit

Home visits are usually reserved for housebound patients as our doctors typically see four patients in the practice in the time it takes to do a single home visit.  For this reason, we ask our patients to come to the practice if at all possible. Please ring before 10.30am to request a visit and let us know if your condition is urgent

Obtain A Sick Note

If you have been absent from work for five working days or more then you will need to see a doctor to obtain a sick note. If the period you have been absent is five days or less then you can complete a self-certification form and give this to your employer, this will cover your absent from work. The form can be downloaded using the link below:
Click Here: https://www.gov.uk/government/publications/statutory-sick-pay-employees-statement-of-sickness-sc2

Cancel Your Appointment

If you are unable to attend your appointment for any reason please notify us by one of the following method so the appointment can be offered to an alternative patient.

Phone – Contact the appointment team on 01922 622064

Doctors Absence

When Dr. Khera or Dr Rani are not available due to attending, i.e., medical courses or & nbsp;annual leave from time to time we use locum doctors to cover GP their absence.

Emergencies & Out Of Hours

If surgery is closed ring Telephone WALDOC on 01922 501999
Extra GP appointments will be available between:
 6.30pm – 9pm weekdays (all four Hubs)
 10am – 3pm weekends
 11am – 1.30pm Bank Holidays
Broadway Medical Centre is one of the four hubs.

Walsall CCG are responsible for commissioning Out of Hours services. If the surgery is closed and you need help fast, but it’s not a 999 emergency then call NHS 111. NHS 111 is free to both landlines and mobiles 24 hours a day, 365 days a year. Find out more at: NHS 111

For immediate, life-threatening emergencies, continue to call 999.

Accident and Emergency / 999

Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999. Accident and emergency departments are open 24 hours a day, 365 days a year and can assess serious injuries and provide emergency treatment.

Out of Hours

NHS 111. NHS 111 is free to both landlines and mobiles 24 hours a day, 365 days a year. You should use the service if: You need medical help fast, but it’s not a 999 emergency; you think you need to go to A&E or another NHS urgent care service; you don’t know who to call for medical help, or if you require health information or reassurance about what to do next. When you call 111, you will be assessed, given advice and directed straightaway to the local service that can help you best. That could be A&E, an Urgent Care Centre or Minor Injury Unit, an Out of Hours GP, Community nurse, emergency dentist or a late opening pharmacist. Find out more at www.nhs.uk/111

NHS Choices is the official online site of the National Health Service. Get expert information on conditions, treatment, local services and health living at: www.nhs.uk..

Freedom Of Information – Publication Scheme

The freedom of information Act 2000 obliges the practice to produce a Publication Scheme. A publication scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. This scheme is available from reception.

Register with the Practice

Any person who has recently moved into the practice area may be register with the practice.
When you come to register with us you will need to present a documentary proof of residency (e.g. recent utility bill/council tax statement.)
You will need to complete a registration form and attend for a new patient check with our Health Care Assistant.
The registration forms and new patient forms can either be obtained from the surgery.

Parking

There is limited parking at the front of the surgery for the Doctors and staff at the centre. If no spaces is available you can also park in the subway of West Bromwich Road and walk to the surgery.

Over 75’s

You will be offered a yearly health assessment either at the surgery or in your own home (housebound patients only). Please contact the surgery to book an appointment.

Change my details

Please notify the surgery if you wish to change your details. You can either attend surgery or fill in a form or write to us at the address below:

Broadway Medical Centre
213 Broadway
Walsall. WS1 3HD

DPO (Data Protection Officer)
DPO Service D-Stress Consultancy Ltd (trading as GR Governance/kNg+)
Telephone: 0734 2785478
Email: [email protected]

Contact Details

Telephone:
Tel: 01922 622064
Fax: 01922 613554


Address:
Broadway Medical Centre
213 Broadway
Walsall
West Midlands
WS1 3HD

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