Contacting Your GP Practice

There are three ways to get in touch with us this at this GP practice.

It’s no secret that our surgeries have been busier than ever. That’s why there are now more ways to get in touch with us. You can:

Pick the option that suits you best. No matter how you choose to get in touch with us, whether it’s using an online form, calling or visiting, you’ll get the help that’s right for you.        

Getting back to you 

No matter how you get in touch, you’ll get the help that’s right for you.    

We may: 

  • Book a face-to-face appointment for you 
  • Arrange a phone or video consultation  
  • Send you a text message, for example, inviting you for a blood test 
  • Arrange a home visit, or
  • Refer you to another service.

However we respond, you can rest assured that we’re always looking after your needs.  

Help us, help you 

When requesting care, whether online, by phone or in person, it helps us if you explain what’s wrong. This ensures you get the care you need at the right time from the right person – for example, from the doctor or nurse who normally treats you. It also helps our medical team to prioritise those who need care most. 

 If you prefer not to say – for example, when talking to our reception team – they will always respect your privacy. However, it’s an important part of their job to ask, so thank you for your support with this. 

Please also tell us if:

  • You would prefer us to talk with you by phone, face-to-face or by video call 
  • You need to speak to a particular person because they have treated you before
  • There are certain times of day when you can’t talk, for example you are at work, at school or college
  • You need English to be interpreted, you need help from another person at your appointment, or if you have other communications needs.

We will do our best to meet your needs in the way you would like, but please bear in mind that if you are unwell, our priority will be to ensure you receive care quickly.  

Help from your local pharmacy team  

Your local community pharmacist and their team can help and support with minor illnesses. As dedicated, qualified health professionals, and experts in medicines, they can offer clinical advice, consultations and over the counter medicines to help safely manage a wide range of minor health concerns. Many pharmacies also offer a range of new NHS clinical services including blood pressure testing.

For urgent medical help

If you have an urgent medical problem and you’re not sure what to do, NHS 111 can help. Call or go online, 111.nhs.uk.

For life-threatening emergencies, dial 999.

Talk to us

If you would like any further information, please speak to us next time you’re in touch.   

Information in BSL

Digitisation of Paper Medical Records – Privacy Notice

Digitisation of Paper Medical Records – Privacy Notice

The NHS Long Term plan published in 2019 requires thedigitisation of all primary care paper medical records, commonly known as ‘Lloyd George’ records or ‘A4 medical records’

Having paper based medical records restricts the use of technology to provide ‘joined up’ services and therefore the current paper records will be transferred to a digital format and then destroyed.

This will involve the current patient paper medical records being scanned and then entered directly into a patient’s electronic medical record. This work will be completed by a third-party supplier, NEC Software Solutions UK Limited (formerly known as Northgate Public Services), whose security standards have been reviewed by NHS Black Country Integrated Care Board (BC ICB).

We are required by Data Protection law to provide you with the following information about how we handle your information.

Data Controller contact details  Broadway Medical Centre, 213 Broadway, Walsall, West Midlands, WS1 3HD  
Data Protection Officer contact details  Paul Couldrey of PCIG Consulting Limited   Email:   [email protected] Postal: PCIG Consulting Limited                         7 Westacre Drive                         Quarry Bank                         Dudley                         West Midlands                         DY5 2EE  
Purpose of the processing  Transferring the current paper medical records into patients’ electronic medical records.   
Lawful basis for processing  The following provisions of the General Data Protection Regulation permit us to digitise existing paper medical records:   Article 6(1)(e) – ‘processing is necessary…in the exercise of official authority vested in the controller…’’   Article 9(2)(h) – ‘processing is necessary for the purpose of preventative…medicine…the provision of health or social care or treatment or the management of health or social care systems and services…’
Recipient or categories of recipients of the processed data  The paper patient records will be shared with NEC, who will scan and digitise the current paper medical records before destroying them.
Right to access and correctionYou have the right to access your medical record and have any errors or mistakes corrected. Please speak to a member of staff if you wish to access or request this.  
Retention period                  GP medical records will be kept in line with the law and national guidance. Information on how long records can be kept can be found within the NHS Records Management Code of Practice or speak to the Practice. The paper medical records will be destroyed 60 days after they are transferred to an electronic format and written confirmation received from the practice in accordance with national standards.  

The practice holds medical records to provide medical treatment and advice and patients have a relationship with a GP in order for them to be provide health and care service to you. We therefore do not require your consent to transfer these papers records to an electronic format.

If you have any questions about this project, please contact Fran Freeman, BC ICB Lloyd George Digitisation Project Manager; Tel; 0121 612 4110 (Time-2-Talk).

Please note that information about your rights covered by Data Protection legislation and the complaints procedure are detailed in the Practice’s Main Privacy Notice.

Details of Supplier:

NEC Software Solutions UK Limited (formerly known as Northgate Public Services)

Suite 101, 1st Floor iMex Centre

575-599 Maxted Road

Hemel Hempstead

HP2 7DX

Document scanning that is secure and efficient – NEC Software Solutions (necsws.com)

COVID-19 Privacy Notice

COVID-19 Privacy Notice

(This Privacy Notice is to run alongside our standard Practice Privacy Notice)

Due to the unprecedented challenges that the NHS and we, Broadway Medical Centre face due to the worldwide COVID-19 pandemic, there is a greater need for public bodies to require additional collection and sharing of personal data to protect against serious threats to public health. 

In order to look after your healthcare needs in the most efficient way we, Broadway Medical Centre may therefore need to share your personal information, including medical records, with staff from other GP Practices including Practices within our Primary Care Network, as well as other health organisations (i.e. Clinical Commissioning Groups, Commissioning Support Units, Local authorities etc.) and bodies engaged in disease surveillance for the purposes of research, protecting public health, providing healthcare services to the public and monitoring and managing the Covid-19 outbreak and incidents of exposure.

The Secretary of State has served notice under Regulation 3(4) of the Health Service (Control of Patient Information) Regulations 2002 (COPI) to require organisations to process confidential patient information in the manner set out below for purposes set out in Regulation 3(1) of COPI.

Purpose of this Notice

The purpose of this Notice is to require organisations such as Broadway Medical Centre to process confidential patient information for the purposes set out in Regulation 3(1) of COPI to support the Secretary of State’s response to Covid-19 (Covid-19 Purpose). “Processing” for these purposes is defined in Regulation 3(2) and includes dissemination of confidential patient information to persons and organisations permitted to process confidential patient information under Regulation 3(3) of COPI. This Notice is necessary to require organisations such as [PRACTICE NAME] to lawfully and efficiently process confidential patient information as set out in Regulation 3(2) of COPI for purposes defined in regulation 3(1), for the purposes of research, protecting public health, providing healthcare services to the public and monitoring and managing the Covid-19 outbreak and incidents of exposure.

Requirement to Process Confidential Patient Information

The Secretary of State has served notice to recipients under Regulation 3(4) that requires Broadway Medical Centre to process confidential patient information, including disseminating to a person or organisation permitted to process confidential patient information under Regulation 3(3) of COPI, renewed 27 January 2021 and September 2021.

Broadway Medical Centre is only required to process such confidential patient information:

  • where the confidential patient information to be processed is required for a Covid-19 Purpose and will be processed solely for that Covid-19 Purpose in accordance with Regulation 7 of COPI
  • from 20th March 2020 until 30th June 2022.

Covid-19 Purpose.

A Covid-19 Purpose includes but is not limited to the following:

  • understanding Covid-19 and risks to public health, trends in Covid-19 and such risks, and controlling and preventing the spread of Covid-19 and such risks
  • identifying and understanding information about patients or potential patients with or at risk of Covid-19, information about incidents of patient exposure to Covid-19 and the management of patients with or at risk of Covid-19 including: locating, contacting, screening, flagging and monitoring such patients and collecting information about and providing services in relation to testing, diagnosis, self-isolation, fitness to work, treatment, medical and social interventions and recovery from Covid-19
  • understanding information about patient access to health services and adult social care services and the need for wider care of patients and vulnerable groups as a direct or indirect result of Covid-19 and the availability and capacity of those services or that care
  • monitoring and managing the response to Covid-19 by health and social care bodies and the Government including providing information to the public about Covid-19 and its effectiveness and information about capacity, medicines, equipment, supplies, services and the workforce within the health services and adult social care services
  • delivering services to patients, clinicians, the health services and adult social care services workforce and the public about and in connection with Covid-19, including the provision of information, fit notes and the provision of health care and adult social care services
  •  research and planning in relation to Covid-19.

Recording of processing

 A record will be kept by Broadway Medical Centre of all data processed under this Notice.

Sending Public Health Messages

Data protection and electronic communication laws will not stop Broadway Medical Centre from sending public health messages to you, either by phone, text or email as these messages are not direct marketing.

Digital Consultations

It may also be necessary, where the latest technology allows Broadway Medical Centre to do so, to use your information and health data to facilitate digital consultations and diagnoses and we will always do this with your security in mind.

Research and Pandemic Planning

The Secretary of State has directed NHS Digital to collect, process and analyse data in connection with COVID-19 to support the Secretary of State’s response to COVID-19 and support various COVID-19 purposes set out in the COVID-19 Public Health Directions 2020, 17 March 2020 (as amended) (COVID-19 Direction) and below. This enables NHS Digital to collect data and analyse and link the data for COVID-19 purposes with other data held by NHS Digital. 

The purpose of the data collection is also to respond to the intense demand for General Practice data to be shared in support of vital planning and research for COVID-19 purposes, including under the general legal notice issued by the Secretary of State under Regulation 3(4) of the Health Service (Control of Patient Information) Regulations 2002 (COPI). 

 NHS Digital has therefore been requested by the joint co-chairs of the Joint GP IT Committee (JGPITC) (the BMA and RCGP) to provide a tactical solution during the period of the COVID-19 pandemic to meet this demand and to relieve the growing burden and responsibility on General Practices. On 15 April 2020 the BMA and RCGP therefore gave their support via JGPITC to NHS Digital’s proposal to use the General Practice Extraction Service (GPES) to deliver a data collection from General Practices, at scale and pace, as a tactical solution to support the COVID-19 response in the pandemic emergency period.

It is a requirement of the JGPITC that all requests by organisations to access and use this data will need to be made via the NHSX SPOC COVID-19 request process, that will triage and prioritise these requests and refer appropriate requests on to the NHS Digital Data Access Request Service (DARS).   NHS Digital will consult with representatives of the BMA and the RCGP on all requests for access to the data. An outline of the process for this agreed with the BMA and the RCGP is published here. Requests by organisations to access record level data from this collection will also be subject to Independent Group Advising on the Release of Data (IGARD) consideration. Data applicants will need to demonstrate they have a lawful basis to access the data for COVID-19 purposes. 

Benefits of this sharing

Organisations, including the Government, health and social care organisations and researchers need access to this vital data for a range of COVID-19 purposes, to help plan, monitor and manage the national response to the COVID-19 pandemic, which will help save lives. COVID-19 purposes for which this data may be analysed and used may include:

  • understanding COVID-19 and risks to public health, trends in COVID-19 and such risks, and controlling and preventing the spread of COVID-19 and such risks
  • identifying and understanding information about patients or potential patients with, or at risk of COVID-19, information about incidents of patient exposure to COVID-19 and the management of patients with or at risk of COVID-19 including: locating, contacting, screening, flagging and monitoring such patients and collecting information about and providing services in relation to testing, diagnosis, self-isolation, fitness to work, treatment, medical and social interventions and recovery from COVID19
  • understanding information about patient access to health services and adult social care services as a direct or indirect result of COVID-19, and the availability and capacity of those services • monitoring and managing the response to COVID-19 by health and social care bodies and the Government including providing information to the public about COVID-19 and its effectiveness and information about capacity, medicines, equipment, supplies, services and the workforce within the health services and adult social care services
  • delivering services to patients, clinicians, the health services and adult social care services workforce and the public about and in connection with COVID-19, including the provision of information, fit notes and the provision of health care and adult social care services; and
  • research and planning in relation to COVID-19.

Data may be analysed and linked to other data held by NHS Digital or held by other organisations to which access to the data is granted for COVID-19 purposes, through the process described above.

Data will be collected nationally from all GP Practices by NHS Digital every fortnight. All requests to access this data will be triaged through the NHSX SPOC COVID-19 request process and assessed and fulfilled by NHS Digital through DARS. This will significantly reduce the burden on General Practice at a time when demand on resources is high, enabling General Practice to focus on delivering health care and support to patients. It will also reduce compliance burden and risk for General Practice associated with sharing data and complying with the terms of the general legal notice issued under COPI, which applies to General Practices.

Legal Basis for this collection

NHS Digital has been directed by the Secretary of State under section 254 of the 2012 Act under the COVID-19 Direction to establish and operate a system for the collection and analysis of the information specified for this service: GPES Data for Pandemic Planning and Research (COVID-19). A copy of the COVID-19 Direction is published here:  https://digital.nhs.uk//about-nhs-digital/corporate-information-and-documents/directions-anddata-provision-notices/secretary-of-state-directions/covid-19-public-health-directions-2020.

Details of the information to be collected can be found on the NHS Digital website – Specification of this DPN. Type 1 objections will be upheld in collecting this data from General Practices and therefore the data for those patients who have registered a Type 1 objection with their GP will not be collected. The Type 1 objection prevents an individual’s personal identifiable confidential information from being shared outside of their GP Practice except when it is being used for the purposes of their direct care. The National Data Opt-Out will not apply to the collection of the data, as this is a collection which is required by law. 

This information is required by NHS Digital under section 259(1)(a) of the 2012 Act to comply with the COVID-19 Direction. In line with section 259(5) of the 2012 Act, all organisations in England that are within the scope of this Notice, as identified below under Health and Social Care Bodies within the scope of the collection, must comply with the requirement and provide information to NHS Digital in the form, manner and for the period specified in this Notice.   This Notice is issued in accordance with the procedure published as part of NHS Digital’s duty under section 259(8) of the 2012 Act. 

In August 2020, the NHS announced that the seasonal national flu immunisation programme criteria for 2020 – 2021 will be expanded to include patients on the SPL. Therefore, to provide information that will support the identification of patients at moderate or high risk of complications from flu, a revision to the weekly extract of data has taken place. This, version three of the extract for the purpose of maintaining and updating the SPL, will continue until the expiry of the COVID-19 Direction. This is currently 30th June 2022.  The frequency of the data collection may change in response to demand.

Data collection extracted on a weekly basis week commencing 13 April 2020Revised weekly data collection. The first collection is due week commencing 28 September 220
  
All patients with defined long-term medical conditions which pose a COVID-19 risk, identified as clinically extremely vulnerable to that risk and/or on certain drug treatments as below:All patients with defined long-term medical conditions which pose a COVID-19 risk, identified as clinically extremely vulnerable/potentially clinically vulnerable to that risk and/or on certain drug treatments as below:
Medical Conditions that provide information on clinically vulnerable patients Severe asthma and dust related lung disease with relevant treatment in the last 12 months (asthma treatment & prednisolone OR high dose cortiscosteroid safety card)COPD emphysema, and associated lung diseases with relevant treatment in the last 12 months (COPD drugs OR high dose high dose cortiscosteroid safety cardNon-asthma and non-COPD respiratory diseaseCancer(haem and others)Genetic, metabolic or autoimmune diseaseImmunosuppression drugs in the last 12 monthsFlu-like symptoms or respiratory tract infections from 1 November 2019Transplants with severe Immunosuppression drug treatment in the last 12 monthsPregnant in last 9 months  Medical Conditions that provide information on clinically vulnerable patients Severe asthma and dust related lung disease with relevant treatment in the last 12 months (asthma treatment & prednisolone OR high dose cortiscosteroid safety card)COPD emphysema, and associated lung diseases with relevant treatment in the last 12 months (COPD drugs OR high dose high dose cortiscosteroid safety cardNon-asthma and non-COPD respiratory diseaseCancer(haem and others)Genetic, metabolic or autoimmune diseaseImmunosuppression drugs in the last 12 monthsFlu-like symptoms or respiratory tract infections from 1 November 2019Transplants with severe Immunosuppression drug treatment in the last 12 monthsPregnant in last 9 months    No change
Patients designated separately as at risk from COVID-19 using high/medium/low risk SNOWED CT Codes, for examplePatients designated separately as at risk from COVID-19 using high/medium/low risk SNOWED CT Codes, for example   No change
Patients with a COVID-19 activity codePatients with a COVID-19 activity code   No change
 Clinically vulnerable patients (eligible for seasonal flu vaccination) Chronic Respiratory diseaseUnresolved asthma with recent asthma drug treatment (in the last 12 months) or has ever had an emergency hospital admission due to asthmaChronic heart diseaseUnresolved chronic kidney disease stage3,4 and 5Unresolved diabetes mellitusUnresolved immunosuppression diagnosisImmunosuppression procedure in the last 12 monthsChronic Liver diseaseChronic neurological diseasePregnant in the last 9 months (different cluster to clinically extremely vulnerable group)In patients aged 16 and over : BMI of 40+ in the last 12 monthsIn patients aged 16 and over : Latest BMI in the last 3 years was 40+ Learning disability (including Down’s)Has a “requires flu vaccination” codeIdentified as a healthcare worker in the last 12 monthsHousehold contact of an immunocompromised individual   Other Potentially clinically Vulnerable patients Unresolved hypertensionPulmonary hypertensionDementiaSystemic lupusDiscoid and non-systemic lupusPsoriasisRheumatoid arthritis and associated disorders
 Additional Data items for Patients from the above groups Latest ethnic category code (all groups)Earliest code indicating that the patient has died (all groups)Latest smoking status (all groups)Blood pressure from the last 2 years (all groups)In patients aged 16 and over: all BMI and weight in last 5 years plus height (all groups)IFCC-HbA1c in the last 2 years (for diabetic patients in the flu group only)Latest COPD resolved and admission codes (for COPD Patients in the clinically extreme vulnerable group only)ACE inhibitors, ARBs and non-steroidal anti-inflammatory drugs in the last 12 months (all groups)Latest asthma emergency admission codes (for asthma patients in flu group only)Asthma-related drug treatments in the last 12 months (for asthma patients in the flu group only)

The Secretary of State has directed NHS Digital to collect, process and analyse data in connection with COVID-19 to support the Secretary of State’s response to COVID-19 and support various COVID-19 purposes set out in the COVID-19 Public Health Directions 2020, 17 March 2020 (COVID-19 Direction) (as amended) (COVID-19) Direction) and below. This enables NHS Digital to collect data and analyse and link the data for COVID-19 purposes with other data held by NHS Digital. The rationale for changing the data extraction is that the initial data collection was based on an existing specification for flu vaccination eligibility. This data extraction was then refined in order to more accurately reflect the patients who are clinically extremely vulnerable to COVID-19 and also to minimise the data we are collecting. A further refinement of the data extraction has taken place leading to the inclusion of new data being extracted. This will provide information to inform vaccination programmes. This General Practice Extraction Service (GPES) data will be extracted weekly and be used to assist in producing a weekly update of the SPL. The objective of this collection is on an ongoing basis to identify patients registered at General Practices who may be: • clinically extremely vulnerable if they contract COVID-19 • at moderate or high risk of complications from flu or COVID-19. The data collected will be analysed and linked with other data NHS Digital or other organisations hold to identify: • a list of clinically extremely vulnerable patients who will be advised to take shielding measures to protect themselves. Advice given to these patients has been published by Public Health England and is available here:

https://www.gov.uk/government/publications/guidance-on-shielding-and-protectingextremely-vulnerable-persons-from-covid-19/guidance-on-shielding-and-protectingextremely-vulnerable-persons-from-covid-19#what-do-we-mean-by-extremelyvulnerable • a list of patients at moderate or high risk of complications from flu to inform the flu call/recall vaccination programme.

Further information on the flu programme can be found here: Coronavirus (england.nhs.uk)

The extract may also be used for future direct care purposes relating to the COVID-19 outbreak. The methodology NHS Digital has used to produce the SPL is explained in detail and is published on the NHS Digital SPL website page here: https://digital.nhs.uk/coronavirus/shielded-patient-list Patients

added to the SPL will be contacted by post, email (and/or SMS message where this is necessary) by the NHS on behalf of the Chief Medical Officer, Chris Whitty, to:

• advise of the measures they can take to reduce their risk of contracting the virus and sign-post them to the Extremely Vulnerable Persons service operated by gov.uk at https://www.gov.uk/coronavirus-extremely-vulnerable

• offer a flu vaccination or to contact non-responders who remain unvaccinated (as per NHS England specifications for the service). The SPL will also be used to inform GPs of their individual patients on the SPL, by flagging those patient records on GP patient record systems. The SPL will be shared with a variety of other organisations involved in the care and support of those patients and for planning, commissioning and research purposes associated with COVID-19. Full details of those with whom information has been shared can be found on the NHS Digital SPL website here: https://digital.nhs.uk/coronavirus/shielded-patient-list/distribution.

Requests by organisations to access record level data from this collection will be subject to Independent Group Advising on the Release of Data (IGARD) consideration. Data applicants will need to demonstrate they have a lawful basis to access the data for COVID-19 purposes.

Benefits of the collection

Organisations, including Government, health and social care organisations need to access this vital data for a range of COVID-19 purposes, to help plan, monitor and manage the national response to the COVID-19 pandemic, which will help save lives. COVID-19 purposes for which this data may be analysed and used may include: • understanding COVID-19 and risks to public health, trends in COVID-19 and such risks, and controlling and preventing the spread of COVID-19 and such risks • identifying and understanding information about patients or potential patients with, or at risk of COVID-19, information about incidents of patient exposure to COVID-19 and the management of patients with or at risk of COVID-19 including: locating, contacting, screening, flagging and monitoring such patients and collecting information about and providing services in relation to testing, diagnosis, self-isolation, fitness to work, treatment, medical and social interventions and recovery from COVID19. Data will be analysed and linked to other data held by NHS Digital or held by other organisations to which access to the data is granted for COVID-19 purposes, through the process described above. Data will be collected nationally from all General Practices by NHS Digital every week. All requests to access this data will be through Data Access Request Service (DARS). This will significantly reduce the burden on General Practice at a time when demand on resources is high, enabling General Practice to focus on delivering health care and support to patients. It will also reduce compliance burden and risk for General Practice associated with sharing data and complying with the terms of the general legal notice issued under the National Health Service (Control of Patient Information Regulations) 2002 (COPI), which applies to General Practices Patients facing the greatest risk if they contract COVID-19 and/or are in the moderate to high risk of complications from flu:

• will be identified and known to health organisations

• will have a greater awareness of the recommended preventative shielding measures

• will be able to follow clear advice

• will be able to ask for help and support, including social care support and essential food supplies, through the Extremely Vulnerable Persons service operated by gov.uk.

It will enable the SPL to be updated weekly to identify new patients and changes to patients on the List and will enable support provisions to be more dynamic and responsive to both social and clinical need.

It will also enable vital planning, commissioning, and research to be carried out for COVID-19 purposes. If patients facing the greatest risk follow advice, it is hoped that this will contribute to the delay and mitigation of the spread of COVID-19 and save lives.

Visitors to The Practice

We have an obligation to protect our staff and employees’ health, so it is reasonable for staff at Broadway Medical Centre to ask any visitors to our practice to tell us if they have visited a particular country, or are experiencing COVID-19 symptoms. This must only be in pre-approved circumstances and we would also ask all patients to consider government advice on the NHS 111 website and not attend the practice.

Where it is necessary for us to collect information and specific health data about visitors to our practice, we will not collect more information than we need, and we will ensure that any information collected is treated with the appropriate safeguards.

 Review and Expiry of this Notice

This Notice will be reviewed on or before 30th June 2022 and may be extended by The Secretary of State.  If no further notice is sent to Broadway Medical Centre by The Secretary of State this Notice will expire on 30th June 2022.

BOUNDARY

Clinical Research

CCG Medicines Management team, Practice Based Pharmacists and other NHS pharmacy teams will be supporting GP practices to conduct medication reviews, clinical audits, medicine safety and medicines optimisation initiatives for patient care. Should you not wish your medical records to be used in this way please contact a member of staff at any time.

Welcome

To Broadway Medical Centre

Healthy Walsall

The below website is very useful for advice regarding you health.
http://healthywalsall.co.uk/health-checks/

Publication of GP Net Earnings

All GP practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Broadway Medical Centre in the last financial year was £68,234 before tax and National Insurance. This is for 2 part time GPs who worked in the practice for more than six months.

Extra GP appointments available for Walsall patients

Extra GP appointments available for Walsall patients
Patients registered with a Walsall GP can benefit from the Extended GP Access Service.
NHS Walsall Clinical Commissioning Group (CCG) has worked with local GPs to create four Hubs based at Darlaston Health Centre, Pinfold Health Centre, Broadway Medical Practice and Portland Medical Practice. The Hubs are currently run by a group of local GPS.
Since launching the service in December 2017 and up until May 2018, more than 15,500 patients have accessed the service.
When can I get an out-of-hours appointment?
Extra GP appointments will be available between:
 6.30pm – 9pm weekdays (all four Hubs)
 10am – 3pm weekends (excluding Darlaston Health Centre & Portland Medical Practice)
 11am – 1.30pm Bank Holidays (all four Hubs)
However, people will only be seen if they have booked an appointment.
How can I book one of these appointments?
A dedicated number has been set up and appointments can be booked by calling: 01922 501999 during the following times:
 8am – 9pm weekdays
 10am – 3pm weekends
 11am – 1pm bank holidays
NHS 111 will also be able to book an appointment for you if they feel you need to see a GP.
Do I need to be registered at one of the four surgeries where the Hubs are based to use the service?
No, you can be registered with any GP in Walsall to access the extra appointments. However, please note you will need to travel to one the four Hubs (listed above).
What if I’m not registered with a Walsall GP?
If you are not a registered patient at a Walsall GP, you will not be able to access these out-of-hours appointments. More information about these services can be found on Walsall CCG’s website: www.walsallccg.nhs.uk.
When should I use the Hubs?
The extended service is for patients who require a routine or same day GP appointment, but are unable to attend during normal opening hours. However, they are not walk-in centres and you will need to book an appointment- these can be booked up to 7 days in advance. Please note that both of Walsall’s urgent care centres and its A&E department will still be open as normal for people to use in serious or life threatening emergencies.

Flu Vaccinations

To all our patients
Flu vaccinations are available during Flu season , if eligible please book an appointment with the Practice Nurse.