National Cancer Patient Experience Survey

At the NHS, we want our patients to have the best experience possible and having continuous patient feedback is crucial in helping us deliver what patients want and need.

The national Cancer Patient Experience Survey (CPES) asks for feedback from cancer patients (16 years and over*), to inform and improve local cancer services across England. Those who were treated for cancer as an inpatient or day-case, and left hospital in April, May or June 2022, will be invited to take part in the survey.

The survey takes 10-20 minutes to complete and can be done online, on paper, or over the phone. If you need support completing the survey or need it made available in another language you can call the free helpline number: 0800 103 2804.

The NHS and cancer charities use the results to understand what is working well and which areas need improvement. The results enable them to identify national and local priorities and work with patients and partners to deliver change.

The survey is anonymous and all personal data will be kept safe.

The results of the survey will be available in Summer 2023.

For more information on the survey and how to access help and support in completing it, please visit

*A separate survey has been launched for those aged 16 and under,



Polite Reminder

We recognise that life has changed for all of us and over recent months we have been required to adopt a different way of working.

We appreciate that may be challenging for some of our patients.  It has also been challenging for our staff.

We are doing our best to provide access to health care at a time when demand is unprecedented.  We have worked continuously during the pandemic and have done so alongside managing and staffing a COVID vaccination programme based at a different site.

This has created considerable pressure at a time when staff are also struggling with their own personal challenges brought about by the pandemic including loss, ill health and bereavement. 

We have become aware that our staff have been subject to regular levels  of verbal abuse and aggression from some patients and relatives.

This is not acceptable to us as Partners and managers at Broadway Medical Centre.  Our resource is finite and our staff have been directed by us to ask questions of patients regarding their health query in order to direct your request to the most appropriate person or service.  We ask that you help our staff do that and that you do so in a courteous and respectful manner.  Please consider the impact or your conversation on our staff member’s.

We would like to take this opportunity to thank the majority of our patients who have been understanding and supportive and have adapted to the changes that have needed to be made and to thank our staff for the dedication, professionalism and hard work over the last year for which we are very proud and appreciative.



COVID-19 – Update 16 March 2020

Anyone with a “new, continuous” cough or high temperature is now advised to self-isolate for seven days.


In view of the increased concern with COVID-19 (novel coronavirus) we will be changing our appointment booking systems with immediate effect. This is to ensure we reduce the risk of transmission and maintain a safe environment for all patients and staff associated with the practices. We are now moving to a telephone first system for those requesting an ‘on the day appointment’. Patients will be triaged by a clinician BY TELEPHONE. If patients need to be seen in the surgery, an appointment will be arranged.
If you wish to make a routine appointment for a matter unrelated to Coronavirus
Due to the need to answer questions prior to making an appointment, online booking has been suspended for the time being.
FOR ONLINE ACCESS TO HEALTH RECORDS AND ONLINE PRESCRIPTION REQUESTS, there is no change from previously. Please contact the reception teams for information how to register for online access if you do not already have this.
Finally, please ensure your Practice has up to date contact details for you, including mobile telephone numbers where available, for clinical staff and reception teams to be able to contact you urgently if needed.
We understand that this may cause you some
difficulties, and thank you for your understanding during this challenging


If you have arrived back to the UK from an affected area, kindly follow the specific advice for returning travellers. Public Health England’s information regarding affected areas and health care guidance changes daily and can be viewed at
If you have visited an affected area in the past 14 days or have been in contact with someone infected with Coronavirus or you think you may have Coronavirus or if you have a fever, cough, sore throat or breathing problems.


This practice does not discriminate patients who are requesting to join the practice list on the grounds of:1. race, gender, social class, age, religion, sexual orientation or appearance  or  2. Disability or medical condition

Out of Area Registration Scheme

Broadway Medical Centre has opted not to register patients who live ‘Out of Area’ under the new voluntary arrangements introduced by NHS England in January 2015.

We will also not be participating in the Enhanced service to offer Urgent Care/Home Visits to individuals who live in our Practice area but who have chosen to register with an alternative Out of Area GP Practice.

Emergencies and Out of Hours Help When the Practice is closed

If the surgery is closed and you need help, but it’s not a 999 emergency please use the numbers below:

Between the hours of 6.30pm and 8.00am weekdays and all day weekends and on ALL Bank Holidays, call NHS 111. NHS 111 is free to both landlines and mobiles.

Extra GP appointments available for Walsall patients
Patients registered with a Walsall GP can benefit from the Extended GP Access Service.
NHS Walsall Clinical Commissioning Group (CCG) has worked with local GPs to create four Hubs based at Darlaston Health Centre, Pinfold Health Centre, Broadway Medical Practice and Portland Medical Practice. The Hubs are currently run by a group of local GPS.
Since launching the service in December 2017 and up until May 2018, more than 15,500 patients have accessed the service.
When can I get an out-of-hours appointment?
Extra GP appointments will be available between:
 6.30pm – 9pm weekdays (all four Hubs)
 10am – 3pm weekends (excluding Darlaston Health Centre & Portland Medical Practice)
 11am – 1.30pm Bank Holidays (all four Hubs)
However, people will only be seen if they have booked an appointment.
How can I book one of these appointments?
A dedicated number has been set up and appointments can be booked by calling: 01922 501999 during the following times:
 8am – 9pm weekdays
 10am – 3pm weekends
 11am – 1pm bank holidays
NHS 111 will also be able to book an appointment for you if they feel you need to see a GP.
Do I need to be registered at one of the four surgeries where the Hubs are based to use the service?
No, you can be registered with any GP in Walsall to access the extra appointments. However, please note you will need to travel to one the four Hubs (listed above).
What if I’m not registered with a Walsall GP?
If you are not a registered patient at a Walsall GP, you will not be able to access these out-of-hours appointments. More information about these services can be found on Walsall CCG’s website:
When should I use the Hubs?
The extended service is for patients who require a routine or same day GP appointment, but are unable to attend during normal opening hours. However, they are not walk-in centres and you will need to book an appointment- these can be booked up to 7 days in advance. Please note that both of Walsall’s urgent care centres and its A&E department will still be open as normal for people to use in serious or life threatening emergencies.
This information can also be heard on our answering machine on: 01922 622064.

For immediate, life-threatening emergencies, continue to call 999

NHS Friends & Family Test

What is the NHS Friends and Family Test?

The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our services. Your feedback will help us learn more about what you think of your experience-what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

Would you recommend our GP surgery?

The Friends and Family Test
From 1st December if you visit our GP surgery you will be asked about whether or not you Would recommend our surgery to your family and friends, if they need similar treatment or care.

Your response is anonymous and you will be able to post the postcard in a ballot box in our GP practice Reception on your way out of the surgery. If you are unable to answer the question, a friend or family member is welcome to respond on your behalf. (see questionnaire attached)


Ebola Virus

When making appointments either by telephone or in person please be aware that our staff will ask you questions in relating to the Ebola Virus. Please assist us in ensuring the safety of all of our patients.

If you feel there is a possibility that  have been infected by the Ebola Virus please contact the surgery by phone.  Please DO NOT come to the surgery, we will answer your queries and take prompt action.