Broadway Medical Centre

COVID-19 – Update 16 March 2020

Anyone with a "new, continuous" cough or high temperature is now advised to self-isolate for seven days.

 URGENT MESSAGE RE. COVID-19 (CORONAVIRUS): CHANGE TO APPOINTMENTS & ADVICE

CHANGE TO APPOINTMENTS

Dear Patients of  BROADWAY MEDIAL CENTRE

In view of the increased concern with COVID-19 (novel coronavirus) we will be changing our appointment booking systems with immediate effect.

This is to ensure we reduce the risk of transmission and maintain a safe environment for all patients and staff associated with the practices.

We are now moving to a telephone first system for those requesting an ‘on the day appointment’

 Patients will be triaged by a clinician BY TELEPHONE. If patients need to be seen in the surgery, an appointment will be arranged.

If you wish to make a routine appointment for a matter unrelated to Coronavirus

• PLEASE REFRAIN FROM GOING TO YOUR GP PRACTICE TO MAKE AN APPOINTMENT IN PERSON
•  
• FOR FACE-TO-FACE CONSULTATIONS, due to the need to answer questions prior to making an appointment, online booking has been suspended for the time being.
•  
• FOR ONLINE ACCESS TO HEALTH RECORDS AND ONLINE PRESCRIPTION REQUESTS, there is no change from previously. Please contact the reception teams for information how to register for online access if you do not already have this.   

Finally, please ensure your Practice has up to date contact details for you, including mobile telephone numbers where available, for clinical staff and reception teams to be able to contact you urgently if needed.

We understand that this may cause you some difficulties, and thank you for your understanding during this challenging time. ADVICE FOR THOSE WHO ARE SUFFERING FROM SYMPTOMS THAT MAY BE CAUSED BY COVID-19

If you have arrived back to the UK from an affected area, kindly follow the specific advice for returning travellers. Public Health England’s information regarding affected areas and health care guidance changes daily and can be viewed at https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public#returning-traveller

If you have visited an affected area in the past 14 days or have been in contact with someone infected with Coronavirus or you think you may have Coronavirus or if you have a fever, cough, sore throat or breathing problems.

• DO NOT GO TO YOUR PRACTICE OR, COMMUNITY PHARMACY OR HOSPITAL
• DO stay indoors and avoid close contact with people
• DO seek medical help and advice by visiting https://www.nhs.uk/conditions/coronavirus-covid-19/ or
• DO call NHS 111 by simply dialling 111 or visiting https://111.nhs.uk/covid-19 if you need further medical help and advice